Ingrid Hanou - Senior Director, Global Accounts
Ingrid Hanou joined HelmsBriscoe in 2001 as Director, Global Accounts, and is based in Seattle, WA. With more than 30 years of experience in the hotel sales, meetings and customer satisfaction research fields, Ingrid is uniquely qualified to deliver solutions and superior service to her clients. She is well-respected in the industry and has a proven track record as director of sales and marketing with Marriott and Westin hotel companies. Ingrid applies her depth of experience to all of her efforts on her clients’ behalf. In addition, Ingrid has been a key partner in developing and implementing solutions in the areas of customer satisfaction measurement, international convention trade show exhibitor studies, and focus groups for corporate and association management. As a consultant to Starwood Hotels, Ingrid developed their international lead referral program, which remains the strongest such program in existence today.
Ingrid’s portfolio of accounts includes Fortune 50 corporate and national association markets. In addition, Ingrid leads a worldwide team of HelmsBriscoe Associates who collaborate on a top HelmsBriscoe account, providing real-time, around-the-clock support and hotel contract negotiation experience in the Americas, EU and APAC markets. Under her leadership, the client has been able to centralize their meetings and benefit from substantial cost savings. Specializing in helping clients develop and implement strategic meetings systems, Ingrid is a valuable asset to stakeholders who wish to focus on consolidation of their meetings and events. Ingrid has achieved the prestigious HB President’s Club Award and Master's Club Award for top-producing Associates numerous times since 2011. Consistent delivery of exceptional service, attention to detail, and specializing in finding locations that perfectly suit any variety of requested needs makes Ingrid invaluable to her clients. What truly sets her apart is that she is an advocate for her clients, bringing integrity and genuine care to each site selection and contract negotiation.